Toser
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Pricing

Simple, per-seat pricing.

Start with a 14-day free trial. No card needed. Pay per seat, and cancel anytime.

For support teams

Team

For support teams that answer from their own policies, with every reply cited.

€12 / seat / month

Per seat per month, billed monthly

€120 / month

10 seats × €12 = €120/month, billed monthly

Switch to yearly billing and save €240 a year.

Add to Chrome, free for 14 days

Trial includes up to 10 seats. No card needed.

Everything included

  • Cited answers with verified, word-for-word quotes
  • Escalation flag when your policies don't cover a question
  • Brand voice and answer style
  • Replies in the customer's language
  • Copy the reply, or insert it into the reply box
  • Insights and knowledge gaps
  • PII redaction before AI processing
  • Owner, admin and agent roles
  • Question log retention of 7, 30, 90 or 365 days
  • Unlimited policy documents
  • Fair use: 2,000 answers per seat per month
  • Workspace data stored and hosted in the EU
From 50 seats

Enterprise

For larger support organisations that need a security review and help getting started.

Volume pricing

Priced for your seat count. Terms are agreed with you directly.

Talk to us

Everything in Team, plus

  • Volume pricing from 50 seats
  • Security review before you sign
  • Onboarding session with our team
  • Priority support
  • Custom retention periods
  • Single sign-on (SSO / SAML), so staff log in with your company login: on the roadmap, not yet available
Compare

Team or Enterprise

The same product on both plans. The difference is scale, contracts and support.

Team and Enterprise plans compared
FeatureTeamEnterprise
Price €12 per seat per month (€10 billed yearly) Volume pricing
Seats 1 to 500 (trial: up to 10) From 50
Free trial 14 days, no card Arranged with our team
Cited answers with verified quotes Included Included
Escalation flag and PII redaction Included Included
Insights and knowledge gaps Included Included
Fair use 2,000 answers per seat per month 2,000 answers per seat per month
Question log retention 7, 30, 90 or 365 days, or off Custom
Onboarding Self-serve, in minutes Onboarding session
Support Standard Priority
SSO / SAML sign-inStaff sign in with your company’s own login system, so there is no separate Toser password to manage. Not available On the roadmap

Pricing FAQ

Questions about plans and billing.

What counts as a seat?

A seat is any member of your workspace who can use Toser in the side panel. Owners and admins count too. Pending invitations count against your seat limit as well, so an invite that hasn't been accepted yet still takes up a seat.

How does the free trial work?

Your trial lasts 14 days and includes up to 10 seats. You don't need a credit card to start. When the trial ends, choose a plan to keep answering questions. You can also subscribe at any point during the trial. If you don't, we delete the workspace and its data automatically 45 days after the trial ends.

Can I change the number of seats?

Yes, at any time from Billing in the Toser side panel. Changes are prorated, so you only pay for the time the seats are in use.

What is fair use?

Each seat includes up to 2,000 answers per month. If you expect a team to go beyond that, contact us before you start.

How is VAT handled?

Prices include VAT, so the price on this page is the total you pay at checkout. Paddle, as Merchant of Record, works out the VAT for your country, collects it from that price and issues the invoice, which shows it. EU businesses can enter their VAT ID at checkout.

Can I cancel anytime?

Yes. You can cancel any time from Billing in the Toser side panel. It opens the Paddle customer portal in a new tab.

How do I pay?

Payments are handled by Paddle, our Merchant of Record. Paddle processes the payment, issues your invoice and collects any VAT. You can pay by card and the other payment methods Paddle offers at checkout.

What about refunds?

We review refund requests case by case. If you were charged in error, or want to talk about a refund, contact us. Approved refunds are issued by Paddle to the original payment method.

Not sure yet?

Start the trial and see how answers look on your own policies. Or talk to us first if you're planning for 50 seats or more.

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